Frequently Asked Questions
Everything you need to know about your next audio upgrade.
What is the 365-day return policy?
We offer an industry-leading 365-day return window. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition and packaging.
Do you offer free shipping on international orders?
We provide free shipping on all orders within the United States. For international customers, shipping rates are calculated at checkout based on your location and the weight of the package.
How do I know if an amplifier is required for my headphones?
High-impedance headphones (typically over 50 ohms) often require a dedicated amplifier to reach their full potential. Check the 'Specifications' tab on any product page for power recommendations.
Are all products sold on Headphones.com covered by a warranty?
Yes, as an authorized dealer for every brand we carry, all products include the full manufacturer's warranty. We also provide dedicated support to help you navigate the warranty process if any issues arise.
Can I try headphones before I buy them?
While we are primarily an online store, our 365-day return policy is designed to let you audition gear in the comfort of your own home with your own equipment before making a final decision.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm so you can buy now and pay over time.