Returns & Exchanges
At Headphones.com, we offer a 365-day return policy to ensure you find the perfect sound signature for your listening preferences. If you are not completely satisfied with your purchase, we provide a streamlined process for full refunds or store credit exchanges.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid UPS shipping label to ensure your high-end audio gear is tracked and insured.
Pack Securely
Place the headphones in their original manufacturer packaging, including all cables and accessories, and secure them in a sturdy shipping box.
Receive Your Refund
After our technicians inspect the returned unit for quality assurance, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing